These Terms and Conditions govern your use of the Mr Shine Cleaning website and services. By accessing our website or booking our cleaning services, you agree to comply with and be bound by the following terms.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Us

Mr Shine Cleaning provides professional residential and end of tenancy cleaning services in London and surrounding areas. Our goal is to deliver reliable, high-quality cleaning services tailored to our clients' needs.

2. Booking and Services

Customers can request or book our cleaning services through our website, phone, or email. When making a booking, you agree to provide accurate and complete information about the property and required cleaning services.

Service availability may vary depending on location, schedule, and property condition.

3. Pricing and Payments

Prices for cleaning services may vary depending on the size of the property, service type, and condition of the property.

  • All prices will be confirmed before the service begins.
  • Payment may be required before or after the service depending on the agreement.
  • Additional charges may apply if the property condition differs from the original booking details.

4. Cancellations and Rescheduling

Customers may cancel or reschedule appointments by providing at least 24 hours notice before the scheduled service time.

  • Late cancellations may incur a cancellation fee.
  • If cleaners cannot access the property at the scheduled time, a call-out charge may apply.

5. Customer Responsibilities

Customers are responsible for ensuring that cleaners have safe and reasonable access to the property and that utilities such as electricity and water are available during the service.

  • Secure valuables and fragile items before cleaning.
  • Inform us of any special cleaning requirements or hazards.
  • Provide accurate property details when booking.

6. Liability and Damage

Mr Shine Cleaning takes reasonable care while delivering services. If any damage occurs during cleaning, it must be reported within 24 hours of service completion.

We are not responsible for:

  • Pre-existing damage or wear and tear
  • Items that are not securely stored
  • Damage caused by faulty installations

7. Website Use

By using our website, you agree not to misuse the website or attempt to disrupt its functionality.

  • You may not copy, reproduce, or distribute website content without permission.
  • You may not attempt to gain unauthorised access to website systems.

8. Changes to Terms

Mr Shine Cleaning reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be published on this page.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes relating to these terms will be subject to the jurisdiction of the UK courts.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact:

  • Company: Mr Shine Cleaning
  • Email: admin@mrshinecleaning.com
  • Phone: +44 74296 43653